Managing COVID-19

Tree of Life Day Spa

At Salon NaturELLES, Tree of Life Day Spa and Acadia School of Massage, your safety and the safety of our staff, family and community is paramount. We have spent countless hours discussing and implementing plans so that we are prepared to serve you in a safe manner. And those precautions have paid off so far, but we are not letting down our guard.

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.

Since we reopened to the public, we have continue to take extra precautions to make sure we have a healthy environment for you to relax in. These include, but are not limited to:

Temperature & Wellness Check Points:

Points of entry will be limited to allow our team to conduct non- invasive temperature and wellness checks utilizing no touch thermometers. Employees, guests, members or vendors confirmed to have a temperature over 100.0°F will not be allowed entry to the property and will be directed towards appropriate medical care.

- Require clients and staff to complete a self-assessment prior to your treatment that asks if you have:
  - Fever (greater than 100.0°F), cough or shortness of breath
  - Signs or symptoms or flu-like illness (as defined by the CDC)
  - Been in close contact with a person who has been diagnosis with COVID-19 or has traveled out of the state of Maine within the past 14 days.
  - Close contact means personal interaction with people who are within 6 feet for about 30 minutes or more.

Hand Sanitizer:
Hand sanitizer dispensers will be placed at key entrance and contact areas.

Health and Hygiene Signage:
There will be health and hygiene reminders throughout the property including the proper way to wash hands and wear mask. Additional signage will be posted throughout the property reminding employees of the proper way to clean facilities, wear, handle and wash masks, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.

Employee & Guest Health Concerns:
Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel front desk (guests).

Hand Washing:
Correct hygiene and frequent hand washing with soap is vital to help combat the spread of virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, before and after every treatment (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, eating, drinking, going on break and when starting or ending a shift.

COVID-19 Training:
All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact.

Personal Protective Equipment (PPE):
Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the spa will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them as determined by medical experts including public area attendants in direct contact with guests.

Guest Arrival and Considerations
All guests will call when they arrive and will be admitted when their treatment room is ready by a receptionist or their therapist. Visitors will be screened and asked to use hand sanitizer and to wear a mask (which will be provided if you do not have one). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the spa.

- Guests and staff will be required to wear a mask when possible
- Currently we have closed the Tea Room, but you will be offered bottled water before and after your treatment
- High traffic areas that require opening of doors will be propped open to prevent repeated touch
- Expedited check-out available to set up at the time of booking
- Remove testers or shared shopping baskets
- Provide individual sealed samples of products when available
- Curbside pickup available for guests visiting solely for retail needs

Physical Distancing:
Guests and staff will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines or moving around the property. Physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All spa facilities will comply with, or exceed, local or state mandated occupancy limits.

- Physical Distancing Protocol
- Signage displayed at each room entrance with Physical Distancing guidelines
- Floors to reception desk marked for queuing of guests
- Furniture to be arranged and limited to keep with social distancing guidelines
- Guests will be encouraged to keep distance during client interviews prior to and after treatments
- Guests are asked to wash hands or use hand sanitizer in treatment room before their service begins
- Limited capacity, allotted time per guest, and schedule adjustments will be made to limit the number of guests in the spa at one time.

Cleaning Products and Protocols
Our spa uses cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

Extra cleaning of all surfaces between clients on top of our usual housekeeping schedule.

- Clean and disinfect high touch areas including, door handles, light switches, phones, counters, furniture, screens, keyboards, countertop amenities, sinks, faucet and handles, shower knobs, toilet paper dispensers, toilet handles, toilet seats, vanities, benches, etc.
- In treatment rooms we clean and disinfect high touch areas including door handles, light switches, counter tops, jewelry dish, treatment tables and face cradles, hot towel cabinets, trolleys, storage areas and side tables
- All tools, implements and equipment are cleaned and disinfected in accordance with governing standards
- Guests will be scheduled to ensure time to disinfect and clean between treatments and deep clean treatment rooms

Best Practices for All to Stay Healthy (from the CDC)

- Stay home when you are sick, especially with flu-like symptoms.
- Wash your hands frequently with warm, soapy water for at least 20 seconds.
- Regularly apply hand sanitizer when washing your hands isn’t an option.
- Cover your mouth with tissues when you sneeze, and discard used tissues in the trash.
- Avoid touching your face (eyes, nose and mouth).
- Avoid hugging, kissing and handshakes whenever possible.
- Do not gather in groups of 10 or more.
- Clean frequently touched surfaces.

Thank you for your understanding and support. We are looking forward to working with you and hope you will have a relaxing and rejuvenating visit!

Sincerely,

Philip Payne, LMT

General Manager, Tree of Life Day Spa & Salon NaturELLES

Director, Acadia School of Massage

Managing COVID-19